Payment & Shipping:
We take PayPal and credit card through website checkout.
- Domestic Shipping: Canada Post Expedited takes 2 or 4 business days, XpressPost takes 1 to 2 business days, both with tracking. Covered insurance up to $100, additional insurance is optional.
- International Shipping: Canada Post Small Packet Air, takes 7 to 10 business days (usually 4 to 7 business days) No tracking. International Tracked Parcel takes 7 to 10 business days, tracking number and insurance available. International XpressPost 4 to 7 business, with tracking and $100 insurance, additional coverage is optional.
Q: Are the prices in USD or CAD?
A: Prices are in USD. For CAD pricing please check with our Canadian dealers.
Q: Do you have a dealer in my country?
A: We just started taking in dealers in 2015 and we will continue to set more dealers worldwide. Please visit our Dealer Page to find your nearest dealer.
Q: How much does it cost to ship to my country?
A: It is usually between $25 and $35 for standard non-tracking international parcels. We'd recommend using DHL Express, which is at a very decent rate between $45 and $80 (depends on which country) It takes less than 3 business days, comes with full tracking and is very reliable.
Q: Can you declare low value or mark as gift?
A: We usually go beyond and above in customer service but this is the one thing that we absolutely cannot do. All shipments must have legit value declared on all customs documentations.
Q: But I'm on travel visa and don't need to pay taxes/customs?
A: It is about our export record and is not related to customers' nationality or whom to pay taxes to. You should be able to get the customs payment back upon departing the country.
Q: Do 6 Degrees FX pedals take a lot of space?
A: Not really. We packed a lot of components into 4.5" x 3.5" small footprint and it is just a bit bigger than TS9 (4.9" x 3") so it has excellent tone to real estate ratio.
Q: Can I get a set of new emblem and logo plate for my unmarked first gen Sally Drive?
A: Yes, absolutely. We really appreciate all of you guys who supported us in the early days. No matter you have a first gen Sally Drive just send us an email with your name and serial # and we'll send you the emblem and logo plate.
Q: Can you make me a *brand* clone, please?
A: We would love to, but it's just quite not possible. With turret board construction it's like playing puzzles with a lot of limitations and the design could take weeks if not months. Therefore making an one-off custom is without a high cost is not feasible.
Tech Related FAQ:
Q: Is PTP better than PCB?
A: Generally speaking the circuit design, layout and component values matter MUCH more than construction method. The circuit design is always the predominant factor for the tonal outcome.
We use high wattage parts but there is no technical reasons behind it. The advantage of using the high wattage capacitors and resistors in low power device like guitar pedal is quite insignificant.We are simply trying to replicate the old-fashioned tube amp's look and vibe. We use carbon comp resistors instead of the technically superior metal film resistors for the same reason.
In conclusion, PTP and PCB both work fine. A lot of people prefer PCB for its reliability, compact size, consistency from unit to unit and ease to work with. Turret board on the other hand depends entirely on execution, and that's exactly why we enjoy putting a lot of efforts in hand building each one of them.
There is no mojo or magic nonsense in our pedals, it's just good quality parts, craftsmanship, and a lot of love :)
Q: These are turret board design not PTP?
A: Good point. I personally think we are borderline qualified for calling them PTP. PTP means components to components without wire or traces. We do use some wires to connect the pots and switches (as oppose to building circuits on pots and switches) Our idea is to established point to point signal path on the board and only use wires to connect to other hardwares as shown in the picture below. Most turrets have at least 2 or 3 (sometimes up to 5) components on them making "point to point" connection, unlike conventional turret board design put all components parallel to each other and rely entirely on wiring to create the signal path. Maybe we should call it a hybrid.