We take PayPal, VISA, Master Card, American Express through website checkout or through phone. We also offer Cash On Delivery for local musicians in Metro Vancouver Area, B.C. Canada (Vancouver, Burnaby, Richmond, Coquitlam, Maple Ridge, Surrey, Langley)
A: Prices are in USD. If you are from Canada all taxes and express shipping are included.
A: We just started taking in dealers in 2015 and we will continue to set more dealers worldwide. Please visit our Dealer Page to find your nearest dealer.
A: For returning customers only, we do provide 10% coupon code after you write a review for the pedal you purchased. You will find a box to enter coupon code on the 2nd page during checkout. Ignore the PayPal button and use the big red "Checkout" button to proceed, you can choose to use PayPal in the next step. You will then see the coupon code box to enter your code.
A: It is usually between $25 and $35 for standard non-tracking international parcels. We'd recommend using DHL Express, which is at a very decent rate between $45 and $80 (depends on which country) It takes less than 3 business days, comes with full tracking and is very reliable.
Updated: After 2015 Q2, if there is a dealer in your country, we will drop the standard shipping option and use only DHL Express with a flat rate between $55 and $80 (rate varies from country to country) This is to encourage customers buying locally to support their local dealers.
A: We usually go beyond and above in customer service but this is the one thing that we absolutely cannot do. All shipments with our company name must have legit numbers on all customs documentations and we do apologize for not able to help you save further.
A: It is about our export record and is not related to customers' nationality or whom to pay taxes to. You should be able to get the customs payment back upon departing the country, sorry for the extra hassle.
A: Not really. We packed a lot of components into 4.5" x 3.5" small footprint and it is just a bit bigger than TS9 (4.9" x 3") so it has excellent tone to real estate ratio.
A: It depends on the model and custom scheme. The GearBox uses RGB 3 colours mix for both standard and custom schemes.
Sally Drive Advanced: Yellow
Sally Drive Classic: Blue
Millie Fuzz: Green
Rodeo Drive: Yellow
R3 Distortion: Red
Bumble Bee: Yellow
Classic Blue: Blue
Dark Knight: Red
If you want to make special request for custom LED colour, simply drop a note when placing your order. We will make sure to get it done right.
A: Yes, absolutely. We really appreciate all of you guys who supported us in the early stage back when we first started this project. No matter you have the pre-production model or the current model, just send us an email with your name and serial #. As long as the info matches our record we will send a set to you for free.
A: We would love to, but it's just quite not possible. In PTP construction it's like playing with puzzles with a lot of limitations and the design could take months. So making one-off custom is just next to impossible, but do send in your request anyway as we always keep note and maybe one day it'll become a regular product. Who knows?
A: Sorry, not at this time. The construction inside our pedals is very complicated work and it has to be done very very precisely. We have to drill the enclosures with less than 1mm displacement to make sure circuit board mounting is secured and we might just ruin your wonderful hand painted graphic design.
A: Booster only 11.6 mA. Overdrive only 11.6 mA. Both on: 13.1 mA.
A: Really want to avoid this topic. Generally speaking the circuit design and component values matter MUCH more than construction method. The design is always the predominant factor for the tonal outcome. In terms of noise suppression, higher rating parts are preferred, which PTP has the advantage but that's quite insignificant in low voltage operation. In conclusion, PTP and PCB both work fine and we use PTP only because we love classic old school look and feel. We also have a lot of respect to all talented PCB pedal designers out there such as Spaceman, Strymon, Pedal Projects, Mad Professor...etc. There is no magic in our pedals, it's just pure passion and that's pretty much it.