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FAQ - 6 Degrees FX

Payment & Shipping:

We take PayPal, VISA, Master Card, American Express through website checkout or through phone. We also offer Cash On Delivery for local musicians in Metro Vancouver Area, B.C. Canada (Vancouver, Burnaby, Richmond, Coquitlam, Maple Ridge, Surrey, Langley) 

  • Domestic Shipping: Canada Post Expedited takes 2 or 4 business days, XpressPost takes 1 to 2 business days, both with tracking. Covered insurance up to $100, additional insurance is optional. 
  • Domestic Light Weight Letter Mail: Takes 4 to 7 business days, no tracking no insurance.
  • International Shipping: Canada Post Small Packet Air, takes 7 to 10 business days (usually 4 to 7 business days) No tracking. International Tracked Parcel takes 7 to 10 business days, tracking number and insurance available. International XpressPost 4 to 7 business, with tracking and $100 insurance, additional coverage is optional. 
Non-tracking international shipping is not recommended. 6 Degrees FX takes no responsibility once the parcel is handed over to post service.
Store Policy, Return, and Customer Service Click Here

Q: Are the prices in USD or CAD?

A: Prices are in USD. If you are from Canada all taxes and express shipping are included.

Q: Do you have a dealer in my country?

A: We just started taking in dealers in 2015 and we will continue to set more dealers worldwide. Please visit our Dealer Page to find your nearest dealer.

Q: How do I use coupon code?

A: For returning customers only, we do provide 10% coupon code after you write a review for the pedal you purchased. You will find a box to enter coupon code on the 2nd page during checkout. Ignore the PayPal button and use the big red "Checkout" button to proceed, you can choose to use PayPal in the next step. You will then see the coupon code box to enter your code.

Q: How much does it cost to ship to my country?

A: It is usually between $25 and $35 for standard non-tracking international parcels. We'd recommend using DHL Express, which is at a very decent rate between $45 and $80 (depends on which country) It takes less than 3 business days, comes with full tracking and is very reliable. 

Updated: After 2015 Q2, if there is a dealer in your country, we will drop the standard shipping option and use only DHL Express with a flat rate between $55 and $80 (rate varies from country to country) This is to encourage customers buying locally to support their local dealers.

Q: Can you declare low value or mark as gift?

A: We usually go beyond and above in customer service but this is the one thing that we absolutely cannot do. All shipments with our company name must have legit numbers on all customs documentations and we do apologize for not able to help you save further. 

Q: But I'm on travel visa and don't need to pay taxes/customs?

A: It is about our export record and is not related to customers' nationality or whom to pay taxes to. You should be able to get the customs payment back upon departing the country, sorry for the extra hassle.

General FAQ:

Q: Do 6 Degrees FX pedals take a lot of space?

A: Not really. We packed a lot of components into 4.5" x 3.5" small footprint and it is just a bit bigger than TS9 (4.9" x 3") so it has excellent tone to real estate ratio.

See pictures:

Q: What's the standard colour for UnderGlow LED?

A: It depends on the model and custom scheme. The GearBox uses RGB 3 colours mix for both standard and custom schemes.

Standard Models

Sally Drive Advanced: Yellow

Sally Drive Classic: Blue

Millie Fuzz: Green

Rodeo Drive: Yellow

R3 Distortion: Red

 

Custom Scheme

Angel: Blue

Bumble Bee: Yellow

Classic Blue: Blue

Dark Knight: Red

Eleanor: White

Furious: Yellow

GT: White

Hertz: Yellow

If you want to make special request for custom LED colour, simply drop a note when placing your order. We will make sure to get it done right. 

Q: Can I get a set of the new emblem and logo plate for my unmarked first gen Sally Drive?

A: Yes, absolutely. We really appreciate all of you guys who supported us in the early stage back when we first started this project. No matter you have the pre-production model or the current model, just send us an email with your name and serial #. As long as the info matches our record we will send a set to you for free. 

Q: Can you make me a *brand* clone, please?

A: We would love to, but it's just quite not possible. In PTP construction it's like playing with puzzles with a lot of limitations and the design could take months. So making one-off custom is just next to impossible, but do send in your request anyway as we always keep note and maybe one day it'll become a regular product. Who knows?

Q: Can I send in my own hand painted enclosure and you install the circuit?

A: Sorry, not at this time. The construction inside our pedals is very complicated work and it has to be done very very precisely. We have to drill the enclosures with less than 1mm displacement to make sure circuit board mounting is secured and we might just ruin your wonderful hand painted graphic design. 

Tech Related FAQ:

Q: What's the current draw on Sally Drive?

A: Booster only 11.6 mA. Overdrive only 11.6 mA. Both on: 13.1 mA.

Q: PTP better than PCB?

A: Really want to avoid this topic. Generally speaking the circuit design and component values matter MUCH more than construction method. The design is always the predominant factor for the tonal outcome. In terms of noise suppression, higher rating parts are preferred, which PTP has the advantage but that's quite insignificant in low voltage operation. In conclusion, PTP and PCB both work fine and we use PTP only because we love classic old school look and feel. We also have a lot of respect to all talented PCB pedal designers out there such as Spaceman, Strymon, Pedal Projects, Mad Professor...etc. There is no magic in our pedals, it's just pure passion and that's pretty much it.