Store Policy

  • 6 Degrees FX will accept return within 14 days of purchase
  • Returned item must be in new condition and complete with original packaging and documentation
  • If the above requirement is not met, a reasonable amount of restocking fee will be applied
  • Customer is responsible for lost shipments if non-tracking shipping is selected. Our responsibility ends when passing the parcel to post service. We offer reasonable DHL Express rate, contact us for exact quote. 
  • Some countries don't support Express shipping or trackable service. If you have questions please do contact us in advance. 
  • Softwares are nonrefundable
  • Special request for cosmetic changes is possible, but we don't allow return for any pedal that has user-specified custom work. 
  • Restocking fee does not apply to items that are D.O.A or manufactory defective. These will be exchanged according to conditions specified under the warranty
  • Shipping & handling fees are nonrefundable
  • Non-tracking services are not recommended. 6 Degrees FX takes no responsibility once the parcel is handed over to Post Service
  • Buyer is responsible for the return shipping. 
  • Buyer must contact us to acquire return authorization # prior to return shipping and carefully follow the instruction to proceed
  • Refund will be given in the same account and original payment method / or exchange / or store credit